Opinion Column

349. CALL CENTERS FOR DEVELOPMENT

349. CALL CENTERS FOR DEVELOPMENT

We live in an age where technology and communication transform the information quickly and efficiently, the way of doing business. 

 

Guatemala has an excellent geographical position, trained human resources and excellent infrastructure, which should be exploited as a potential destination for International Call Centers. 

The Call Center Industry in Guatemala has experienced rapid growth in recent years. According to Invest in Guatemala, in the country have settled more than 50 call centers; is estimated to have generated about 12,000 jobs. International companies seek in Latin America, companies that offer high quality services; one advantage of Guatemala is its neutral accent in English. 

Telus is the largest Call Center company in Central America that offers a wide range of services to clients mostly North Americans; it is a socially responsible company because provides assistance to the neediest sectors of the country in education, environmental and development issues. 

Call centers have been booming in Asia, specifically in India where they have been a source of employment, in the XXI century have spread to Latin America, making it an excellent opportunity for young people who want to continue their university studies. 

Guatemala is in constant growth in the outsourcing industry and has become an attractive market for foreign investors of Call Centers and Outsourcing; mention it as the operations center for Latin America for its potential in Human Resource, good infrastructure in telecommunications, and a favorable business climate.


 1261,    30  Oct  2018 ,

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